Frequently Asked Questions
About Placing a New Order
I have a specific question about a product. Who do I ask?
You can start a conversation with the seller using the "Ask the seller" button which you can find on the page of each product, as well as on the storefront of each seller!
Do I need to have an account with you to place an order?
Yes, you need to sign in before placing your order.
Can I place orders from multiple stores together?
Yes! Just add the items you want to your basket and during checkout you will only need to make a single payment and choose your preferred shipping method for each store!
Do different stores on areskee.com have their own policies?
About My Orders
Where can I view or manage my orders?
To view your orders, click on the human-shaped button that you can find on the top right corner of any page on the site, and then click "My Orders". Then click on any order in that list to view its details, print its invoice, contact the seller about that order, place the order again, or request a return.
Can I amend an order after I place it?
No, this is not possible because the order is sent directly to each seller. You can however cancel an order within 2 hours, or use the "Ask the Seller" button on the page of the order to message the seller any questions or request you may have.
Can I cancel an order, and how?
You can cancel any order within 2 hours after placing it. After that it is in the discretion of the seller whether to accept your cancellation request. The seller may not be able to accept your cancellation after this period if they have already started working on any personalized items you included in your order, or if they have already prepared the order for dispatch. To cancel the order, go to the page of the order you wish to cancel (under "My orders"), click "Ask the Seller" and request from the seller to cancel your order.
Who do I contact if I have an inquiry about my order?
If you have any inquiries about an order, log in with your account, go to the page of the order (under "My orders"), click "Ask the Seller" and send your enquiries to the seller.
If you don't hear back from the seller within 2-3 days please let us know by emailing us at email@example.com or by messaging us through our website.
Why for some orders the items don’t include VAT in their price?
At areskee we take pride for supporting local talent and small retailers. Several of the stores on areskee.com are run by individuals and very small businesses that are not required to be VAT registered. If the invoice of your order does not include VAT next to each product, then the specific store is not VAT registered and therefore their products do not include VAT in their price. Also please note that for deliveries outside of the EU there may be additional taxes which are payable at the point of delivery.
Where can stores on areskee.com deliver?
Our stores can ship worldwide. We deliver across Cyprus using GAP Akis Express shipping services, and world-wide via Cyprus Postal Services. Deliveries in Cyprus can be to your door, or to your nearest/preferred Akis Express.
Will my order arrive in one or in several deliveries?
A separate order is created for each store you are shopping from. If for example you include in your basket different items from 3 different stores, then as soon as you complete the checkout 3 separate orders will be created, one for each store. Each store is responsible for packaging and delivering their own orders, therefore in this case you will receive 3 different deliveries, which may be delivered to you on different dates.
How long do products typically take to prepare and deliver?
Delivery times vary by product and by order. Some stores sell products that can be dispatched on the same day, while others may need more than 2 weeks to prepare a hand-made that takes time to make. The estimated delivery period information is displayed on the page of each product, but please bear in mind that during busy periods stores may not be able to ship your order within the indicated delivery period.
For more details on deliveries please visit page “Delivery”, which you can find at the bottom of this page (under menu “Shopping with us”).
Can I track my order?
Yes, you can track the status of an order using the tracking number that is shown on the order's page. Once your order is dispatched by the store, you will also be able to view its shipping status and tracking number there. For orders outside of Cyprus, you can either click on the tracking number once its available, or visit https://track.aftership.com.
Will someone inform me once my order is ready for collection/delivery?
For deliveries within Cyprus: Yes, once your order is ready for collection / delivery you will receive an email notification from us, as well as a text/call by the shipping company.
For deliveries outside Cyprus: Your will receive an email notification shortly after the seller marked the order as "Dispatched".
How much do deliveries cost within Cyprus?
The same delivery rate calculation applies to all stores on areskee and the cost of delivery depends on the total weight of the items included in your order from each store. Rates start from €2.55 for parcels up to 2Kg and go up to €8.55 for parcels that weight more than 20Kg.
The “Delivery to your door” shipping option (available only within cities in Cyprus) includes an additional shipping cost of €2.
Why can't I see the “Delivery to your door” shipping option when I try to place an order for delivery in Cyprus?
Home deliveries are only available to customers in urban areas. If your postcode falls outside the zones where the shipping company offers this service you will not see this option.
Do sellers on Areskee offer Free Delivery?
Yes, several of our stores offer Free Delivery for deliveries to your nearest collection point in Cyprus! Look out for the relevant badge on their stores, or "Free delivery" label on their items.
Can I find more details about Deliveries somewhere?
Yes, you can find all the information you need on page “Delivery”, which you can find under “Shopping with us” in the menu at the bottom of this page.
About Returns & Refunds
What is the Return Period? Is it the same for all stores?
You have 15 days from the day you collect an order to submit a return request, and then 5 days to ship it back to the store following the approval of your return request. All our policies apply to every store on areskee.com in the same way.
Are there products that I cannot return?
Non-returnable, made-to-order, pre-owned and personalized items cannot be returned unless they were damaged whilst in transit. You can find out more details about non-returnable items on our page “Returns, Refunds & Cancellations”.
What do I do if I want to return an item?
Before returning an item, you should let the seller know by sending them a message from the page of the order (using the "Ask the seller" option). Then you should submit a return request through our website, and follow the instructions we send you shortly after to send the item(s) back to the seller.
I can’t see the option “Submit return request” in the page of the order!
This option only becomes available once the order is delivered to you (i.e. when its status is changed to “Completed (Collected)”. Also, this link disappears automatically after the completion of the order’s 15-day return period.
Do I have to pay for the shipping of returned items?
Yes, the shipping cost for returned items is always covered by the buyer.
Can the store decline my refund?
Stores can decline your returned items and send them back to you if they are not in a sale-able condition or carry any damages. Therefore, make sure that all items are sent back in their original condition, and that they are packaged with care in their original packaging.
When will I be refunded?
We typically process refunds within 3 days from the date the store confirms that they got the item(s) back and everything is OK.
Can I exchange an item for another one?
This is not possible through our website. You could however if you wish contact the seller from the page of the order and arrange directly with them the replacement of an item.
About My Account
I forgot my password and can’t log in. What do I do?
Go to “Sign In” and click the “Sign in” button. Click the “Forgot your password” link available there and follow the process to re-set your password. In case you can’t find the automatically-sent email in your inbox, please also check your Junk/Spam folder.
How do I change my password or personal details?
Log in and go to your “My profile” page. From there you can change your password and update your personal details.
What payment methods do you accept?
You can pay for your purchases using a Visa or Mastercard credit/debit card, using the sKash e-wallet, or using PayPal.
For orders within Cyprus, in some cases you also have the option to pay cash on delivery. This option payment is only available for orders up to 100 Euro that do not include any personalized/non-returnable items. If not available, this option will not be shown in your list of payment options. Please note that this payment option includes an additional handling fee surcharge of 1 Eur.
To find out more details, please read our Payment methods page, which you can find under menu “Shopping with us” at the end of this page.
About My Data and Privacy
How safe are my credit card details?
At Areskee.com, we ensure that we offer all our customers the highest level of security possible on all orders. Customers paying with a credit or debit card are always re-directed to the encrypted JCC payment gateway, as we do not keep any of your credit card details on our databases.
Who has access to my personal information, and how do they use it?
Once you place an order with us, your personal information is also sent to the store so that they can process and ship your order, as well as the shipping company who needs to know your name, address, and mobile phone number. Your payment details are not shared with sellers.
Can sellers on areskee.com access my details?
Certainly not. Only stores that you place an order with can access details that are needed for the delivery. We don't share your payment details with anyone.
How are stores on areskee.com allowed to use my data?
Stores on areskee.com are only allowed to use your personal data to process your order, and for no other purpose. No store is permitted to contact you outside of areskee.com, send you any emails or text messages, or share your details with anyone else.
If you feel that any of our stores has violated our policies, or that your data may have been breached or accessed by a 3rd party, please let us know immediately by emailing us at firstname.lastname@example.org.
How do I delete my areskee account?
Simply send your request to email@example.com, and we will delete your account and data from our website.
Does Areskee sell and ship the products on behalf of the different stores on it?
No we don't. We provide a platform to our various stores, where they can together display and sell their products, along with tools they can use and customer-centric policies they agree to abide to. Each store is solely responsible for their own products and data, as well as for fulfilling the orders they receive through areskee.com.
I am not happy with the service I received from a store, where can I complain?
Simply send your complaint to our customer care team and we will get back to you as soon as possible. We are thankful for any feedback you send us, good or bad.
I have some suggestions about your website or would like to recommend a seller! How should I contact you?
Your suggestions are extremely important to us! Send us your ideas and recommendations to firstname.lastname@example.org. and we will write back to you shortly!