Returns, Cancelations & Refunds
All products sold on areskee.com, excluding non-returnable items ( see section below), can be returned back to the store(s) for a refund. If for whatever reason you are not completely satisfied with the items you have purchased, you have 15 days from the day the items were received to request a return. Please note that no returns requested can be accepted after 30 days following the dispatch of the items by the seller.
How to submit a return request:
- Login to your account.
- Go to "My orders" page.
- Click on the specific order ID number.
- Click on the “SUBMIT AN ORDER RETURN” button.
- Choose the items you want to return. select a reason for each, leave any comments you may have in the text box and press the “SUBMIT RETURN REQUEST" button.
Please note that since the items are created and/or sold by different stores which may be operating from different locations all over Cyprus, we need to review your return request first and, upon approval, provide you with the correct address before you can send anything back. Please also note that items must be returned unused and in a sale-able condition, only after a return request has been submitted by you and approved by our orders team.
Upon safe receipt of the returned item(s), the seller will either issue you with a refund or send out an alternative item, depending on your requirements. Please note that you need to cover the cost for the shipping of the returned items, and that the refunds you receive will be minus the original delivery costs and any other service charges .
We recommend you return any items via an insured and traceable service and obtain proof of postage, as we cannot accept responsibility for returned goods that are lost or damaged in the postal/courier system. Please also make sure that the value of the items is covered by the service used.
No refunds will be issued until the returned/rejected item is safely back with its seller and confirmed to be in an unused and sale-able condition.
Please note that deliveries outside the EU, where local taxes, have been paid at the destination are non-refundable.
Non refundable products
- Items that have been personalized, customized or made-to-order to your specific requirements.
- Items that are part of a Quantity Order Listing, such as wedding favours, Christening favours and corporate gifts.
- Perishable products sold with hygiene seal ( e.g. cosmetics, drinks, food, underwear etc. ) in instances where the seal is broken, unless faulty.
- Pre-owned items.
- Products that have been used, carry marks, or the inner packaging has been unsealed.
- Any product that by its nature has a limited lifespan, such as flowers and fresh food.
- Any item that is Pre-Ordered is classed as a bespoke order and as such is non-refundable. We will be obtaining the item(s) especially for you and in most cases these cannot be re-sold, so we will be unable to accept returns.
Returns outside of the return period
Typically, only returns requested within the 15 day period can be accepted. We may in some exceptional cases approve return requests placed after the return period has expired, but this is in our discretion.
Cancellations can only be made within a period of two hours from placing and submitting an order.
To cancel or amend the details of your order you need to:
- Click on the "Login" sign (top right)
- Click on "My orders"
- Click on the order number you wish to cancel/amend
- Click on "Start Communication with the Seller"
- Send the appropriate message to Seller (e.g. "Please cancel my order")
Please read the following carefully. Our stores have the right to decline a return and refund if they feel that you did not fulfil your below mentioned responsibilities:
- You are responsible for the appropriate packaging of returned items, and for ensuring that the returned items are received by the seller in an unused and sale-able condition. We strongly suggest you keep the original packaging until the return period has expired, along with any protecting material it included.
- When your request for return is approved, detailed instructions will be sent to you via email which have to be followed for the safe return of the item(s).
- When returning an item that is part of a set, you need to return the entire set.
- You are returning the correct items, and all items you are returning have been included in your return request.
- Your return request has been approved before you ship the items to the store. No refunds will be provided on returns that have not been approved before received by the store.
- You ship the items to the correct address and using the correct contact information for the store, which we will provide you when we approve your return request.
- You ship the items back to the store within 5 working days after your return request has been approved.
Your refund will be processed withing 5 working days from the date the seller confirms that the returned items have been received, match those that were included your return request, and are in their original condition. We can only process refunds using the same payment method that you used for the purchase of the (returned) order (Card, sKash or PayPal). Note that the shipping expenses and any taxes you may be requested to pay during collection of your items (for non-EU countries) are non-refundable.
- Refunds for orders paid by Cash:
In case you paid for the (returned) order by cash on delivery, you will refunded with an Areskee gift card with value similar to that of the returned items.
Areskee will not accept any responsibility for order returns or refunds processed outside of our standard process. Also Areskee reserves the right not to refund to its sellers any amounts that have already returned to the customer in a manner that is outside the Areskee Returns and Refunds Policy.
Have any questions, suggestions, or complaints? Your feedback is very valuable to us, so please spare a moment to share your thoughts with our team and help us improve the services we offer you, by sending us your message here.